Privacy Policy for Healthcare Consumers Association of Kenya

**Effective Date:** [Insert Date]

**Last Updated:** [Insert Date]

Introduction

The Healthcare Consumers Association of Kenya (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ([Insert Website URL]) or interact with our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website or services.

1. Information We Collect

We collect personal and non-personal information to provide better services and improve your experience. This includes:

1.1 **Personal Information**
We may collect the following personal information when you interact with our website or services:
- Full name
- Email address
- Phone number
- Physical address
- Identification documents (if required for specific services)
- Any other information you voluntarily provide

1.2 **Non-Personal Information**
We may collect non-identifiable information automatically, including:
- Browser type and version
- Device type
- IP address
- Pages visited and duration
- Referring and exit pages

2. How We Use Your Information

We use your information to:
- Provide and manage our services.
- Respond to inquiries and offer support.
- Send newsletters, updates, and promotional materials.
- Conduct surveys and gather feedback to improve our offerings.
- Ensure compliance with legal obligations.
- Prevent fraudulent activities and maintain security.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it in the following situations:
- **With Service Providers:** Third-party vendors who assist in delivering our services (e.g., email services, analytics tools).
- **For Legal Compliance:** To comply with applicable laws, regulations, or legal processes.
- **With Your Consent:** When you explicitly consent to sharing your information.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us understand website traffic and usage patterns.

You can choose to disable cookies through your browser settings; however, this may affect certain website functionalities.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

As a user, you have the following rights regarding your personal information:
- **Access:** Request access to your data.
- **Correction:** Request corrections to inaccurate or incomplete data.
- **Deletion:** Request deletion of your personal information, subject to legal obligations.
- **Objection:** Object to the processing of your data for specific purposes.
- **Data Portability:** Request a copy of your data in a portable format.

To exercise these rights, please contact us at [Insert Contact Email].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any information.

8. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this policy regularly. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

**Healthcare Consumers Association of Kenya**
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]